Telehealth Questions & Answers
What is Telehealth?
Telehealth is the use of video and audio technologies used by licensed
health care providers for the purpose of providing diagnosis, consultation,
or treatment of their clients.
What type of platform will be used to host my telehealth session?
We use Zoom with end-to-end encryption for every call, meaning we never store or access the video or audio content of your online therapy sessions. Our telehealth sessions are HIPAA Compliant.
What equipment do I need to join a session?
To join a Telehealth session with your therapist you will need the following:
A computer, tablet, or phone
An external or integrated webcam
An external or integrated microphone
Internet connection with a bandwidth of at least 10 MBPS
We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
That's it! No applications or software to download.
Do I need a specific internet browser?
In order for Telehealth sessions to be successful, you must use approved browsers and devices.
If you’re using a Desktop or Laptop, the following are recommended:
If you’re using a tablet or mobile phone, the following are recommended:
Android - Google Chrome
iOS 11 or newer (iPhone or iPad) - Safari
Is telehealth covered by my insurance?
Not all private health insurance plans cover therapy sessions through telehealth. During the Covid-19 pandemic, many insurance companies have expanded their coverage or issued temporary coverage through waivers. If we are in network with your insurance provider then we can contact them to verify your coverage. Remember that it is always best practice to call your insurance provider directly to confirm benefits and eligibility.
Will I use the same URL link for every telehealth session?
No. You will be emailed a new link with a unique URL for each telehealth session.
*If you do not receive this link within 24 hours of your scheduled session, check your junk or spam mail.
Are there any additional requirements for doing telehealth?
You must be appropriately dressed for the session (in other words, dress as you would if coming to our office for a session).
You must be in a safe and private location.
You must have adequate connection so that sessions are not disrupted.
You must be in one place during the session (i.e. no driving or walking through town while on your sesssion)
You must have signed the Informed Consent for Telehealth Services prior to your initial session.
GETTING YOUR TELEHEALTH SESSION STARTED:
Step 1: Prior to joining your session, shut down all background applications to ensure telehealth receives the majority of your internet’s bandwidth.
Step 2: Retrieve then click on the session link that was provided you via email. You can also copy and paste the provided URL link into an internet browser window.
Step 3: Your internet browser may prompt you to "allow" camera and microphone access. Select, "allow", otherwise, your therapist will not be able to see or hear you during the session. If you have trouble allowing access, this guide can help.
Step 4: When you first join the session, you will be in the virtual waiting room. This is where you will enter the name you want your therapist to use and wait for them to join.
What happens If I get disconnected during my Telehealth session?
In the event that you are disconnected from a session, you can rejoin using the same URL. If you are unable to rejoin, call our office so that they can assist you.