Question 1

Navigating our "Questions and Answers" Board"

Accepted Answer

We want to make sure that you find what you're looking for as easily as possible, so here are 2 Quick Tips to help you get started:
 
Tip 1: Use the menu option to skip to focus areas that are most relevent to your search. (Read the brief description of each meun item below)
 
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1. Patient Portal Basics
This section includes everything you need to know about how to find and complete onboarding documents, as well as how to navigate and utilize other Patient Portal features.
2. Onboarding FAQ (frequently asked questions)
This section contains answers to our most commonly asked questions about the general patient onboarding process. 
3. Troubleshooting 
Here you will find answers to help you resolve problems or glitches that may come up for you while trying to complete onboarding tasks.

Tip 2: If you are only looking for specific information, use the search feature and bypass reading through each section's menu items. 
 
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For example, if you want to know something specific about patient forms, then type in "patient forms" in the search box. This will pull up information from all 3 sections that pertain to "patient forms".
 
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Question 2

Patient Portal Basics

Accepted Answer

The patient portal is a secure and convenient way to: 
 • Complete and Submit New Patient Paperwork 
 • Make Payment After a Session
 • Confirm or Cancel Upcoming Appointments
 • Log into your Telehealth Appointment
 • Update your Contact & Insurance Information   
 • Send or Receive Messages from Front Office Staff or Therapist
 • View Billing History & Account Summary
 • Complete Assessments Sent by your Therapist

Question 3

How to Sign-up for the Patient Portal

Accepted Answer

• Once scheduled, you will receive an email from "Insync Administrator" with a link to the patient portal sign-in page (https://lifechangeintouch.insynchcs.com/)that includes your username. 
 ⚠  If you don't see this email in your inbox after 30 minutes of being scheduled, please check your junk mail first before calling the front office to re-send.
 • You will also get a temporary password that is sent to you via text message.                                                                                                                                                                                                  
⚠  This temporary password will expire in 72 hours                                                        
 • After signing in for the first time, you will be prompted to reset you password.

Question 4

How to Save Signature on Patient Portal to Quickly Sign Patient Forms (optional)

Accepted Answer

This is an optional setting that can help you complete assessments, payments, and new patient forms more efficiently. Once you add your signature on file, you can bypass the otherwise mandatory step of manually entering in your signature, and insead go straight to signing the form.  See below for instructions. 
 • Go to the main menu on the patient portal, and Select "My Profile"
 • Now make sure that you are on the "Primary Info" tab
 • Find the empty picture and signtature icon on the right side of the page 
 • Click "Manage Signature"      
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 • From the "Signature" pop-up screen, Select the top tab labled "Manual" or "Type" and then Enter your signature
 • Select a security question and then Enter your own unique answer
 • Enter a 4-digit security code that you can easily remember 
 • 
💡 Your security information will not be visible on our end. If you would like to reset your signature, you can do it from this page but you will need to enter in your 4-digit password. We will not be able to change or modify your signature or 4-digit password from our end.  If you forget your password, please use your security question and answer.   
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 • You are all set!

Question 5

How to Complete Patient Forms

Accepted Answer

• From the Patient Portal, go to the main menu on the left hand side of the page and select "Form/Documents"     
 • 
 • Click the red down facing arrow to expand the tab   
 
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 • From the "Patient Forms" tab, complete the forms in that section.
 
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 • To sign a patient form, select the pen icon next to the signature box
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 • Then type or manually enter your signature in the signature box, and select "Accept" 
💡If you have already saved your signature on file, it will autopopulate on all your patient forms, so all you have to do is "Save and Submit". 
🔍To learn how to add your signature on file, go to question #5 in this section, or use search box to find "Adding Signature on File".
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• Select "Save & Submit" 
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Question 6

How to Submit a Photo ID Card

Accepted Answer